Possibly Frigidaire has remedied the issue by now, but ours would build up ice in the defrost drain tray and eventually require a manual defrost.The solution was cheap and simple, insulate the metal shield which covers the defrost drain area to allow the defrost heater to work properly.I used some foil bubble material expressly for this purpose, and affixed it to both sides of the shield.Unfortunately, Frigidaire tech support did not have a clue, and suggested to move the defrost drain "trap" closer to where it exits on the rear. This was NOT an effective fix!Otherwise a great heavy-duty appliance with no fancy computer-board driven controls to go bad.Also be aware this is designed for a commercial setting, i.e. not all that silent as the typical domestic home refrigerator or freezer.BTW, the Amazon description is incorrect, this is a freezer, not a refrigerator.
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