GE Profile 36 In. Stainless Steel Under Cabinet Range Hood - JV666HSS

• Vented
• Vertical and rear exhaust
• Four-speed fan control

I would give this hood a 5-star review, but the metal grease filters, which protect the exhaust fans from accumulating cooking grease, occasionally fall out and onto our cook top. It has happened in the middle of the night, waking us up.

I've had GE technicians come out 3 times and have called consumer relations. GE consumer relations were not helpful at all. They said a technical manager would call me back to discuss it. After a week and a half, I called back and they told me he hadn't gotten to it yet. Five and a half weeks after my original call to consumer relations, the customer service person briefly talked with the technical manager and came back with a solution that didn't make sense (not even to the technician who eventually came to try to fix it). She would not let me talk with the technical manager directly.

The "solution" they came up with was to bend the grease filters out of shape in order to "make" them stay in place. I think there should be a better solution than that.