I bought this fridge about 2 years ago. I've had none of the issues that the other reviewer spoke of. I will hazard to say the review was from a competitor.
If a consumer has such fundamental issues with an item so early on, why didn't he get it fixed/replaced/rectified under the warranty?
The guy just goes on and on about how bad it was, suggesting customer service just blew him off, never specifying what had to be done or whether it was one.
It is a classic false complaint generated by competitors to disparage a decent product.
At any rate, I love this fridge...it looks beautiful and works as quietly and efficiently as has been advertised.
And no, I don't work for Whirlpool, nor does anyone I know.
Purchased the Gold Series Whirlpool bottom freezer model 18 months ago and have had nothing but problems with both the unit and customer service. Seems like there is a design flaw with this because the bottom of freezer continues to build up with ice and then starts to leak on the floor. This seems to cause odors with the ice as well. I have defrosted, de-iced, and cleaned the drain multiple times but the issue reoccurs. Whirlpool customer service is very poor they behave like they are trying to limit exposure and damage related to a flaw. I would advise anyone NOT to buy this or any other Whirlpool product. If you doubt this review Google the issue and you will find many similar experiences, If you buy this model be prepared to constantly be breaking up sheets of ice from the freezer bottom and mopping up puddles from your floor!
Buy Whirlpool 19 Cu. Ft. Stainless Steel Bottom Mount Refrigerator - GB9FHDXWS Now
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