Samsung RF4267HARS 25.5 Cu. Ft. Stainless Steel French Door Refrigerator - Energy Star

• External Filtered Water And Ice Dispenser
• Power Freeze And Power Cool Options
• Twin Cooling Plus System
• Dimensions (WHD): 32 13/16" X 69 3/4" X 36 1/4" In.

We had this side by side Whirpool Gold for 8 years and we mistakenly taught it to be a good purchase.

When it broke last May, we found that the parts in the compressor compartment were attached with tie-wraps and Sears service were not even able to fix it anymore (because the fridge was cheaply made but also because they are really incompetent).

So when the Sears tech mentioned that KitchenAid has better warranty and after the third unsuccessful repair we decided to replace the Whirpool crap, we went to look for a KitchenAid. But then we learned that they are all made by Whirpool: KitcheAid, Maytag, and some others too. They all look the same, they all have this stupid water dispenser that you have to keep the door open to use it and they are all the same questionable quality as our old fridge.

We finally decided for the Samsung and so far we are very happy with our decision. Even in the store it was standing away from all the others and it was making a huge impression as a product of a different clas.. We have it only for a week now, so there is no reliability proof yet, but quality wise, you can feed the difference immediatelly. Great finish, quiet, everything works pefeect, and the electronic controls are just great. Everything looks like it was well thaught and designed. Nothing was neglected. Not talking about you having 25.5 cu.ft. where all the other brands have only 22 cu.ft.

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Letter to Consumer Reports:

I bought this SAMSUNG RF266ABRS fridge because it was recommended by Consumer Reportsin August 2009. This fridge and other SAMSUNG fridges should be taken off the recommended list because there is an inherent design defect that causes ice buildup on the evaporator coils.

First there is a rattling noise as the fan hits the ice buildup.

Then the noise stops when the ice completely blocks the fan but then there is no more cooling happening.

There is even a class action lawsuit against SAMSUNG fridges:

Please look into this Samsung ice buildup problem. The Samsung fridges should definitively not be on the recommended list but put on the "do not buy" list. The ice buildup issue occurs about 1 year after purchase. SAMSUNG is not acknowledging the problem and does not help its customers.

Letter to SAMSUNG:

I am deeply unsatisfied on how SAMSUNG handled the warranty policy with my SAMSUNG Fridge French Door Model RF266ABRS. This fridge was defective starting Year 1 and was not repaired appropriately the 1st time. All was done on the 1st service visit was to defrost the evaporator not fixing the problem itself.

Of course, the problem reoccurred 1 year later and every year after that. Since the technician explained the problem, how to solve it and SAMSUNG customer service gave me a hard time because it was a few days over the 1 year purchase date, I dealt with it personally by unplugging the unit and let it sit unplug for 24 hours. Not a satisfactory resolution, just a quick workaround, until I got fed up with losing food and asked for SAMSUNG to resolve this problem once and for all.

First this problem should have been resolved the 1st visit. Secondly I learned recently from numerous complaints and videos on the web that this is a defective design in SAMSUNG fridges that causes the ice buildup on the evaporator.

Here is a video showing the defrost sensor modification kit to fix evaporator ice buildup. This is for the SAMSUNG RSH1fridge but it is the same modification that was done on my fridge by the repair technician who came to my house:

Many SAMSUNG fridges have the same cooling design thus sharing the same ice buildup issue.

I was charged $104.68 to fix SAMSUNG own defective design! This is outrageous and no decent company would shift the cost from itself to their customers . It shows utter disrespect for its own customers, not counting the monetary damage. Sir, should I remind you that your customers are your most important assets and should be your priority number one!

SAMSUNG should have done everything in its power to help its loyal customers by fixing its defective fridges FREE OF CHARGE.

The technician explained that he had to move the defrost sensor away from the evaporator in order to let the defrost cycle run longer and completely defrost the evaporator from any ice buildup. He also put a wider drain clip. The older clip was too small. It would get iced up and not let water drain away from the evaporator. There is also a new metal clip that attaches to the heating element and goes inside the drain clip to heat any ice there if needed so the drain cannot get clogged. In addition, a new seal kit put on the market by SAMSUNG 3 months ago was used to seal the evaporator compartment to prevent moisture to get in and improve circulation airflow provided by the fan.

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This fridge seemed ideal with all the functionality and deep space, yet compact enough for a Manhattan apartment. But it has some serious structural flaws. Between the cooling cycles it warms up so much that ice cream in freezer melts and the meat (partially) thaws. You can see frost and dew on the bottles etc in the fridge. Then ice maker starts to leak water.

Then everything recools and ice forms again in the ice maker. But because it is formed from the previously melted ice, ice makers gets jammed.

I had 3 different PC Richards technicians come and take a look and they tried everything, including changing the two computer motherboards! But nothing has fixed the problem.

Will try to return it now.